Digital Disruption in Quantity Surveying: A Blueprint for Triple Bottom Line Sustainability in South Africa

<p dir="ltr"><i>The study examines how digital transformation impacts the Triple Bottom Line (TBL) of Quantity Surveying (QS) firms in South Africa. Focusing on the economic, environmental, and social dimensions of sustainability, the research aims to provide actionable insights for QS firms, policymakers, and educators. The research addresses a gap in understanding the implications of digital strategies for sustainability within the QS profession.</i></p><p dir="ltr"><i>Guided by an interpretivist paradigm, the study employed a qualitative research design, conducting semi-structured interviews with directors and senior quantity surveyors from five established firms. Data were analysed using thematic analysis to identify patterns across the three TBL dimensions.</i></p><p dir="ltr"><i>The findings reveal economic benefits such as improved cost management, operational efficiency, and competitiveness. Environmental gains include reduced material waste and optimised resource use, although challenges like e-waste and energy consumption persist. Socially, digital tools enhance collaboration and workplace satisfaction, but they also highlight generational skill gaps. These insights underscore the transformative potential of digital technologies for QS firms, while acknowledging the barriers to their adoption.</i></p><p dir="ltr"><i>The study's small sample size and cross-sectional design limit the generalizability of the findings. Future research could explore the longitudinal impacts, emerging technologies such as blockchain, and the experiences of smaller firms and freelancers.</i></p><p dir="ltr"><i>The research recommends that QS firms invest in upskilling initiatives, adopt scalable digital tools, and integrate sustainability metrics into workflows. Policymakers are encouraged to provide financial incentives for technology adoption, and educational institutions should focus on enhancing digital literacy in QS training.</i></p><p dir="ltr"><i>The paper bridges a critical gap by holistically examining the economic, environmental, and social impacts of digital transformation on QS firms. It offers valuable insights for QS professionals, industry stakeholders, and educators, promoting informed decision-making and sustainable practices.</i></p>